at The Passage House Hotel

Careers

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Careers at The Passage House Hotel

Welcome to The Passage House Hotel, a jewel nestled on the outskirts of the historic market town of Newton Abbot. Our prime location on the banks of the captivating River Teign Estuary is just one of the unique facets of our establishment. As part of our dedicated team, you will experience firsthand the heart and soul of Devon’s rich history and charm.

Be part of our growing team

Head Chef

Pay: Salary negotiable based on experience

Permanent Position

The Passage House Hotel is undergoing an exciting full refurbishment and transformation into an internationally recognised IHG-branded property. This is a unique opportunity to join us at a pivotal stage and lead the culinary vision for a newly relaunched food and beverage offering.

Role Overview

We are seeking a talented and driven Head Chef to lead our kitchen operations and shape a high-quality, commercially successful food offering. You will play a key role in the relaunch of the hotel, creating menus and standards that align with IHG expectations while delivering exceptional dining experiences.

Responsibilities

Lead all kitchen operations, including restaurant, bar, events, and room service

Design and implement innovative, high-quality menus across all outlets

Play a key role in the F&B relaunch, concept development, and positioning

Recruit, train, and develop a high-performing kitchen brigade

Ensure consistency, quality, and presentation across all dishes

Manage food costs, margins, stock control, and supplier relationships

Maintain high standards of hygiene, food safety, and compliance (HACCP)

Collaborate closely with the F&B Manager to deliver a cohesive guest experience

Drive revenue through menu engineering, seasonal offerings, and events

Monitor guest feedback and continuously improve culinary standards

Key Requirements

Proven experience as a Head Chef or Senior Sous Chef ready to step up

Background in hotel, upscale, or branded hospitality environments preferred

Strong leadership and team development skills

Excellent knowledge of food cost control and kitchen financials

Passion for fresh, high-quality food and modern dining trends

Experience managing kitchens during openings, refurbishments, or relaunches (desirable)

Strong organisational and communication skills

Ability to work flexibly, including evenings and weekends

Job Type: Full-time

Enquire Today

Marketing Manager

Pay: Salary negotiable based on experience

In person role on site

Role Overview

The Marketing Manager will lead and deliver the full marketing and promotional strategy for the hotel, driving brand awareness, customer engagement, direct bookings, and revenue growth across all departments of the business.

This is a hands-on role requiring a creative and commercially focused individual with strong digital marketing expertise, hospitality sales awareness, and the ability to create compelling campaigns that increase occupancy, bookings, event enquiries, food and beverage revenue, spa utilisation, and wedding/conference sales.

A key element of the role will be supporting the hotel’s future rebrand and transition into the Garner by IHG brand, helping to establish and strengthen the identity and market presence of Garner South Devon Gateway. The successful candidate will work closely with both hotel leadership and brand standards to ensure all marketing activity aligns with the wider IHG brand framework while retaining strong local market appeal and customer engagement.

The role will involve managing all areas of marketing including website management, SEO, PPC advertising, social media strategy, email campaigns, content creation, promotional activity, public relations, and local/national brand exposure, ensuring the hotel is positioned as a leading hospitality destination within South Devon and the wider regional market.

Key Responsibilities

Marketing Strategy & Brand Development

Develop and implement a comprehensive annual marketing strategy aligned with hotel revenue targets.

Increase direct bookings and reduce reliance on third-party booking platforms.

Maintain and strengthen the Passage House Hotel brand identity across all channels.

Plan and execute seasonal and promotional campaigns across accommodation, dining, spa, weddings, conferences, and events.

Identify new revenue opportunities and market segments.

Digital Marketing

Manage and optimise the hotel website to improve user experience, enquiries, and conversions.

Oversee SEO strategy including:

Keyword optimisation
High-intent search wording
Metadata and on-page SEO
Local SEO optimisation
Backlink development
Technical SEO improvements

Manage PPC campaigns including:

Google Ads
Meta advertising
Retargeting campaigns
Budget monitoring and ROI analysis
Create and manage landing pages designed to improve conversions and enquiry generation.
Produce and optimise blogs and content marketing initiatives to increase organic traffic and authority.
Monitor website analytics and campaign performance using Google Analytics and related tools.

Social Media & Content Creation

Plan, create, and schedule engaging social media content across platforms including Facebook, Instagram, TikTok, LinkedIn, and other relevant channels.

Produce compelling visual and written content promoting:

Hotel accommodation
Food and beverage offers
Weddings
Conferences
Spa experiences
Seasonal events
Local tourism attractions

Coordinate photography, videography, and branded promotional materials.

Grow social media audiences, engagement, and lead generation.

Manage influencer partnerships and local collaborations where appropriate.

Sales & Revenue Support

Work closely with operational manager to promote all revenue-generating departments.

Support wedding and conference sales activity through targeted campaigns and lead nurturing.

Develop promotional partnerships with local businesses, tourism organisations, and regional event providers.

Assist with corporate account development and group business marketing.

Monitor competitor activity and industry trends.

Email Marketing & CRM

Develop and manage email marketing campaigns.

Build segmented customer databases and targeted mailing lists.

Design automated customer journeys and promotional campaigns.

Track campaign engagement and conversion metrics.

Public Relations & Community Engagement

Build relationships with local and national media contacts.

Coordinate PR opportunities, press releases, and promotional features.

Represent the hotel at networking events, exhibitions, wedding fairs, and tourism events.

Support the hotel’s reputation management and online review strategy.

Person Specification

Essential Experience

Minimum 3 years’ experience in a marketing role, preferably within hospitality, hotels, leisure, tourism, or events.

Proven success managing digital marketing campaigns with measurable ROI.

Experience in website management and CMS platforms.

Strong understanding of SEO, PPC, content marketing, and social media strategy.

Experience creating engaging written and visual content.

Experience using analytics and reporting tools.

Essential Skills & Knowledge

Excellent copywriting and communication skills.

Strong understanding of:

SEO best practices
High-intent search optimisation
Google Ads and PPC management
Social media advertising
Email marketing platforms
Blog writing and content planning
Conversion-focused marketing

Knowledge of branding and customer engagement strategies.

Strong organisational and project management skills.

Commercial awareness and understanding of revenue generation.

Ability to work independently and proactively.

Key Performance Indicators (KPIs)

Growth in direct bookings

Increased website traffic and conversion rates

Improved social media engagement and reach

PPC return on investment

Growth in wedding and event enquiries

Increased occupancy and revenue performance

Email campaign engagement rates

Brand awareness and customer retention metrics

Desirable Qualifications & Experience

Degree or professional qualification in Marketing, Digital Marketing, Hospitality, or related field

Experience within the hotel or hospitality sector.

Knowledge of booking systems and hospitality CRM platforms.

Graphic design and video editing skills.

Experience managing marketing budgets.

Enquire Today

Chef De Partie/ Sous Chef

Pay: From £27,500 per year

Passage House Hotel is seeking a dynamic and collaborative chef to join our team in Newton Abbot. The ideal candidate will be a self-starter who is eager to learn and grow within the restaurant industry. We are looking for someone who is organised, detailed oriented, and able to deliver top notch hospitality and service to our guests and team.

Responsibilities

Prepare menu items as it pertains to the restaurant’s menu, including budgeting for ingredients, cooking, packaging, storage, and delivery.

Help develop menus that meet the needs of the restaurant’s clientele.

Ensure that all kitchen equipment is maintained and functioning properly.

Keep the kitchen area clean and organised at all times.

Keep detailed records of daily prep work.

Follow all company policies and procedures set forth by management.

Other duties as assigned by management.

Qualifications & Skills

Must have a valid food service worker’s permit or class in good standing with the Department of Food and Agriculture (DFA). Must be able to work in a standing position for long periods of time. Must be punctual. Must have good communication skills. Must be able to work closely with others in a fast-paced environment. Must be able to work at a fast pace under pressure in order to deliver high quality food services on time.

Keep detailed records of daily prep work.

Follow all company policies and procedures set forth by management.

Job Type: Full-time

Experience:

-Chef: 4 years (preferred)

-Cooking: 4 years (preferred)

Licence/Certification:

-Driving Licence (preferred)

Enquire Today

Room Attendant

Pay: Competitive, depending on experience

Location: Devon

Department: Housekeeping

Reports To: Head of Housekeeping / Housekeeping Supervisor

As a Room Attendant, you will play a key role in ensuring our guests enjoy a clean, comfortable and welcoming stay. You will be responsible for cleaning and preparing hotel bedrooms and bathrooms to a consistently high standard, while maintaining attention to detail and delivering excellent guest service.

You will work as part of the Housekeeping team, supporting the smooth day-to-day operation of the hotel and helping to maintain the standards expected by our guests.

Responsibilities

Bedroom & Bathroom Cleaning

Clean and service guest bedrooms and bathrooms to the hotel’s required standard.

Make beds and ensure linen is changed in accordance with hotel procedures.

Dust, vacuum, mop and clean all relevant surfaces and areas.

Clean and sanitise bathrooms, including toilets, showers, baths, sinks, mirrors and floors.

Replenish toiletries, towels, refreshments and other guest supplies.

Check bedrooms for cleanliness, presentation and maintenance issues before releasing them for sale.

Report any maintenance defects, damage or health and safety concerns promptly.

Ensure all bedroom furniture, fixtures and equipment are correctly positioned and presented.

Follow the hotel’s procedures for lost property.

Job Type: Full-time / Part-time

Health & Safety

Follow all hotel health and safety procedures.

Use cleaning chemicals and equipment in accordance with COSHH requirements.

Report accidents, incidents, hazards and defective equipment immediately.

Use appropriate PPE where required.

Follow manual handling procedures and safe working practices.

Maintain awareness of fire safety procedures and emergency arrangements.

Housekeeping Standards

Follow daily room allocations and prioritise rooms according to operational requirements.

Work efficiently while maintaining high standards of cleanliness and presentation.

Follow cleaning schedules, COSHH procedures and safe working practices.

Use cleaning products and equipment correctly and responsibly.

Maintain housekeeping cupboards, trolleys and storage areas in a clean and organised condition.

Assist with deep-cleaning and periodic housekeeping projects when required.

Support the wider Housekeeping team during busy periods, including weekends and peak seasons.

Guest Service

Provide a friendly and professional service to guests at all times.

Respond politely to guest requests and pass any issues to the appropriate member of the team.

Maintain guest privacy and confidentiality.

Ensure corridors and guest areas are kept clean, tidy and presentable.

Represent the hotel positively when interacting with guests.

Enquire Today

Benefits

-Discounted or free food

-Employee discount

-Free parking

-On-site parking

Work Location: In person

What Are We looking For?

We seek passionate individuals, enthusiastic about hospitality and driven to provide exceptional guest experiences. From front-of-house operations to our culinary team, every role is vital in ensuring the continued success and reputation of The Passage House Hotel.

Benefits & Growth Opportunities

We believe in nurturing talent and providing opportunities for professional growth. By joining The Passage House Hotel team, you’ll benefit from:

-Competitive salaries and benefits package

-Continuous training and development opportunities

-Employee discounts and perks

-A supportive and collaborative work environment

Everything you need is provided — just bring your dog

Why Join The Passage House Hotel?

Stunning Location: Set amidst the picturesque backdrop of the River Teign Estuary, our hotel provides not just a workplace but an experience. Revel in breathtaking views, fresh Devonshire air, and the tranquillity of waterside serenity.

Historic Elegance: Our hotel boasts a rich tapestry of history, most notably our 16th Century coaching Inn, the Passage House Inn. Be a part of a legacy that continues to charm guests year after year.

Comprehensive Amenities: With 90 en-suite bedrooms, many offering unparalleled estuary views, a state-of-the-art leisure suite, an inviting indoor swimming pool, and a well-equipped gymnasium, our team plays a pivotal role in maintaining and presenting these facilities at their very best.

Dining Excellence: Whether it’s serving guests in our contemporary Vue restaurant or the historic Passage House Inn, you’ll be part of a team delivering exceptional culinary experiences.

Events & Conferences: As one of Devon’s premier venues for conferences, events, weddings, and celebrations, join us in orchestrating memorable events in our five modern, well-equipped function rooms.